Returns & Exchanges
At Murdock London, we want you to be fully satisfied with your grooming essentials. If you are not completely happy with your purchase, you can return unopened and unused products within 30 days for a full refund or exchange.
Check Eligibility
Ensure that your items are in their original, unopened packaging and were purchased directly from our online store within the last 30 days.
Contact Customer Care
Email our support team with your order number and reason for return to receive a unique Return Authorization number and the correct return address.
Pack Securely
Carefully package your items to prevent damage during transit, including your original packing slip and the Return Authorization number clearly marked on the outside.
Ship and Track
Send your parcel using a tracked courier service; once received and inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing